Refund policy

REFUND, RETURN & EXCHANGE POLICY

UMAH Living does not offer an exchange or return of goods for change of mind, so please shop mindfully. Please feel free to contact us at orders@umahliving.com if you have any questions or queries relating to a particular product you are interested in purchasing.

Damaged or faulty goods must be reported to UMAH Living within 24 hours from receipt of parcel to orders@umahliving.com Please include an image depicting the damage/fault, your name, order number and contact details.

Once your email has been reviewed, and we are satisfied that an error was made in the consignment of the product purchased or that a fault occurred prior to the item being delivered to you, we will contact you and where applicable, arrange for a replacement to be sent to you. If a replacement piece is not available we will offer a credit note or exchange. Where UMAH Living is at fault, UMAH Living will pay the shipping costs for returning the faulty or incorrect item to UMAH Living and for dispatching the replacement item to you.

Items being returned must be sent back to UMAH Living within 7 days of receipt of order, in original and unused condition. UMAH Living will not be liable for items damaged in return transit due to inappropriate packaging on your behalf.

Please email orders@umahliving.com for return delivery address details.

If you are unsure of any aspect of the item you are interested in purchasing please contact us at orders@umahliving.com