Shipping policy

The cost of shipping is calculated at the checkout via Indocolite and all orders are dispatched from the Umah Living head office in Bali. Once your order has been dispatched to you, we will send you notification via email which will include tracking information.  Please be mindful, that the customer is responsible for tracking their own parcel.  Failure to collect your parcel from your local postal outlet will result in your parcel being returned to us, upon which you will be required to cover the cost of re-posting your parcel to you.  All parcels will require a signature on delivery.  When a request is made for a parcel to be delivered and left unattended, you acknowledge that UMAH Living and their representatives will not be liable in any way for loss or damage of the parcel.  If a parcel is unable to be delivered to you due to an error where you are at fault e.g. incorrect address details provided to us, UMAH LIVING will not be liable for re-postage of your order.  If you wish to have your parcel re-delivered you will need to cover the cost of re-delivery to your address.

Delivery times vary depending on your location. Unless noted, UMAH Living ships all items within two business days of receiving an order. You will receive notification of any cancellation or delay of your order. During periods of increased orders, dispatch times may be longer than usual. UMAH Living does not guarantee any delivery time frames quoted.

 

INTERNATIONAL ORDERS

Any taxes, duties, fees or customs delays incurred on arrival of an International order will be the responsibility of the customer. Duties, taxes and fees are NOT included in the pricing of our product or in shipping fees quoted.  Please check with your relevant country (or port) for specific customs/import legislation.